Customer Service

Five Ways to Show Your Customers Some Love

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February 9, 2017
Five Ways to Show Your Customers Some Love

Customer appreciation strategies need not be extremely costly or complicated.  Here are five simple ways to show your customers some love. Surprise and delight.  One of the easiest ways to love your customers is to reward them with complimentary perks.  Expedited or free shipping, and sample products, are affordable ways to drive revenue and...
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Let’s Talk Turkey—Three Profitable Ways to Show Appreciation

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November 13, 2015

‘Tis the season to save a bundle from a consumer’s perspective, and sell a ton from a retailer’s perspective.  What is often missed—especially when forcing employees to work on Thanksgiving, is the true spirit of the season. There are umpteen ways to show your gratitude to employees and customers, however these three tips are...
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Email Etiquette — Increase Open Rates and Protect Your Reputation

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April 24, 2015
Email Etiquette — Increase Open Rates and Protect Your Reputation

According to a recent HubSpot blog post —the content of your email can positively or negatively impact your reputation. Consider this—if 93% of all daily communication is nonverbal according to Dr. Albert Mehrabian, author of Silent Messages, what does your email style really say about you? Meaning, when communicating face-to-face, your language only comprises 7% of...
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Five Proven Paths to Happiness

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March 12, 2015
Five Proven Paths to Happiness

Last month, the world watched a freezing homeless man help stranded strangers in Colorado Springs, CO1. After a severe snowstorm hit, the altruistic man spent three hours pushing car after car up over a hill to ensure drivers arrived home safely, yet he himself has no home. Dale Carnegie said, “Happiness doesn’t depend on...
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Under-Promise, Over-Deliver

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December 10, 2014
Under-Promise, Over-Deliver

One of the first lessons in good customer service is to always under promise and over deliver. This lesson carries through to leadership, sales, and even employee engagement. But this can sometimes seem challenging to understand and implement. After all, don’t you want to make great promises, rather than ones that seem underwhelming? Of...
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9 Dale Carnegie Human Relations Principles Critical to Your Social Media Success

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July 23, 2014
9 Dale Carnegie Human Relations Principles Critical to Your Social Media Success

The Dale Carnegie human relations principles are more relevant today than ever before. In a digitally connected world, effective communication skills are literally the difference between success and failure with social media. I run a digital marketing agency, and the nine principles below are at the core of everything we do. The principles are...
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Following Through with Your Customers

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June 24, 2014
Following Through with Your Customers

Some companies are having a very difficult time trying to overcome the obstacles presented by the challenging state of the economy. While in the past the main driver of business was through word of mouth, with a declining number in the customer base, companies need to find a new way to promote themselves. A...
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Keys to Exceptional Customer Service

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March 5, 2014
Keys to Exceptional Customer Service

If you want to be recognized as an outstanding provider of customer service, you have to consistently exceed the expectations of your customers. This is how organizations build customer loyalty and keep customers coming back for repeat sales. Customers that are merely satisfied with your performance aren’t angry or upset with you, but they...
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